Dr. Lansdowne's Word Press

Blogging when I remember to!

A Promise to Our Patients

This month, Methodist Health System will debut a new effort in patient experience.  This initiative is based upon the reality that patient care and outcomes are improved, and the idea that Methodist can distinguish itself, by providing a better patient experience.

Physicians across the system have been involved in developing the “MHS Physicians’ Promise:”

We are devoted to caring for our patients and their families.  Earning their trust is important to us, and we will do our best to treat everyone with compassion, respect, and empathy.

Along with our nurses and staff, we will show how we value every patient by:

                Inspiring them to be active participants in their care

                Explaining medical conditions thoroughly

                Helping them make shared decisions about their treatment

                Teaching them about health and wellness.

You will also be hearing about concrete steps you can take each time you interact with a patient.   For starters, we’ve chosen to focus on “Three Things” you can do to make a difference:

                Introducing yourself every time you see patients.

                Show patients that you listened to them and are concerned.

                Showing patients that you took the time needed to help them understand.

As part of this new paradigm at Methodist, coaching will be available for physicians who want or need some additional help in those areas of the patient experience that they find difficult.

We want these ideas to reach all of the physicians at Methodist Mansfield, and you will be hearing about this from your Department Chairs and Heads of Sections at your upcoming department meeting and section meeting.  I want to encourage all of us to strive to make these ideas a part of our daily practice.  You will be seeing some new material (posters, cards, etc.), designed to familiarize patients and family members with these ideas, and to serve as reminders to physicians.  Also, I will be using @doctorsserving on Twitter to help share this information as well.

Please feel free to call me if you have any questions or if I can be of any help.  I welcome your feedback and any suggestions.  Thank you!  I love being a part of our Methodist Mansfield family!

Three Good Things

Sometimes you come across something so worthwhile you just have to share it.  My wife first shared this idea with me some time ago.  I came across it again just recently.

Bryan Sexton, PhD, with Duke School of Medicine, shared his research on the Three Good Things concept, in a blog at Duke Today (https://today.duke.edu/2016/02/resilience).

What is it?  In short: better sleep, better relationships, better work, better life!  According to Dr. Sexton, promoting positive thoughts and building resilience can be as easy as writing down three things that happened during that day that went well and your role in the positive outcome.  Best results for the exercise come after 14 consecutive entries, and the results can last for more than a year!  Dr. Sexton compares the results to using Prozac.

Almost too easy, right?  Here is former American Psychological Association president Martin Seligman, PhD, explaining in a one minute video: https://youtu.be/ZOGAp9dw8Ac.

Want to see more, here is Dr. Sexton in a short video that includes the research and data that supports this claim: https://www.youtube.com/watch?v=hZ4aT_RVHCs.

My notebook is already on my nightstand, waiting for me to start.  Let’s try it together.

New Opportunity!

On October 1, I will be leaving my traditional office based practice for a position as an Obstetrics and Gynecology hospitalist at Methodist Mansfield Medical Center.  Although I am very excited about this opportunity to be a part of an new program, it is with mixed emotions that I announce I’m discontinuing my office practice and leaving WHSNT (also on October 1st).  It has been a great pleasure providing for my patients’ health care needs over the years, but as of October 1, I will no longer be available to see patients in a clinic setting.  I will be maintaining my website (drlansdowne.com) and facebook (drlansdowne), so check back for frequent updates!  I’m looking forward to blogging and having a little more time to blog!  I have greatly valued the relationships I have built over the years with my patients and thank everyone for the loyalty and friendship.